Comments on: iPhone G4 – Rediculous Customer Service

By: andy.christiansen

andy.christiansen — Tue, 13 Jul 2010 20:45:37 +0000

Thanks for the encouragement my friend.

By: Steve Prescott

Steve Prescott — Tue, 13 Jul 2010 18:20:08 +0000

Andy-

Ah bro, you are singing my song! Love ya and everything you write! Because you live out your values, it’s easy to believe you, and what a servant leader is all about.

By: Ernesto Navarro

Ernesto Navarro — Mon, 28 Jun 2010 13:07:27 +0000

Awesome story.
I like when people love their jobs. makes me want to come back easily

cheers!

By: andy.christiansen

andy.christiansen — Mon, 28 Jun 2010 03:47:08 +0000

Speaking of customer service, have you ever been to a Nordstrom’s Department store out west (L.A. or Seattle)? Atlanta Nordstrom is like 1/2 the quality of out there – it’s amazing out west. And how about Zappos? We have been doing some research on them for one of our clients and they offer to pay their newly trained employee’s $2k to quit, no questions asked…wow! One customer received flowers when after they told the CS rep they were having a bad day due to their grandmother recent death. From one CS junkie to another. Love to have the Managers name or email I’ll get this to him. Cheers.

By: Jan Woodruff

Jan Woodruff — Mon, 28 Jun 2010 03:16:21 +0000

Andy…great story! I am a customer service junkie…I guess all my years in retail make me extra sensitive to it. Anyhow…I would love to connect you with a friend of ours who is currently on his honeymoon but who is one of the managers at the NP Apple store. I know he would love to hear the positive feedback that you have to share. Enjoy your new phone…I am hoping Verizon partners with Apple so we can join the I Phone Club.

See you all soon!
jan